Over the past 20 years or so, many companies have come to rely upon the Digital to Analog Converter (DAC) to convert digital station to analog for recording purposes. Call recording is a standard industry practice enabling quality service, training, security, transaction verification, and emergency services applications. As you can imagine there is still a very high demand for this conversion process. Over the years the ownership of the product has transitioned from DTI to MCK to Citel and a new Expandable Digital to Analog Converter (EDAC) designed and placed into manufacturing.

Although the DAC was designed for longevity, many of the units in the marketplace are now reaching the end of their life. Unfortunately the replacement EDAC product line is not compatible with the DAC and a transition program has to be implemented to ensure no loss of service as your start to replace your existing DAC units. The good news is that the EDAC is more cost effective and simpler to use.

A new EDAC base, new EDAC cards and a power supply are required with the new system needed. There are wiring differences between the two shelves so re-wiring must be planned for. The EDAC uses one amphenol connection between the EDAC and wall block for up to the maximum of 12 cards (phones) available on one base, while the DAC uses an amphenol cable for each four card configuration.  We have complete wiring instructions available and can assist you with determining what new parts are required and how they should be configured. Call Citel at 1-877-248-3587 and we will work with you on the transition.